Refund & Return Policy
Last Updated: August 17, 2026
At The Lift Man, LLC, we want our customers to feel confident in the products and services they purchase from us. Because many of our products are mobility-related, installed, custom ordered, or selected for a specific customer or application, return and refund eligibility varies by product and service.
Mobility Scooters & Other Retail Products
Unused and unopened products may be eligible for return within 14 days of purchase or delivery, subject to approval by The Lift Man.
To be eligible for a return, the product must:
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Be unused and in new, resalable condition
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Include all original packaging, manuals, accessories, and components
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Show no signs of wear, damage, or use
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Be accompanied by proof of purchase
Approved returns may be subject to a restocking fee of up to 20%.
Shipping, delivery, assembly, setup, and installation charges are non-refundable.
Products that have been used or operated are generally not eligible for return unless the product is determined to be defective and covered under the manufacturer’s warranty.
Stairlifts, Vehicle Lifts & Installed Equipment
Stairlifts, vehicle lifts, ramps, and other installed accessibility equipment are selected and/or configured for a specific home, vehicle, or application.
Once equipment has been installed, all sales are final, except where required by law or when a product qualifies for repair or replacement under an applicable manufacturer’s warranty.
Installation, evaluation, delivery, removal, service, and other labor charges are non-refundable once the applicable service has been performed.
Custom & Special-Order Products
Custom-manufactured, special-order, modified, or customer-specific products are non-returnable and non-refundable once the order has been placed with the manufacturer, except in the event of a verified manufacturing defect or other circumstance covered by the manufacturer’s warranty.
This includes, but is not limited to:
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Curved stairlifts and custom rail systems
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Special-order stairlift configurations
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Special-order vehicle lifts or accessories
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Custom ramps or accessibility equipment
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Products modified or configured specifically for the customer
Deposits & Cancellations
Deposits may be required before equipment is ordered or installation is scheduled.
If an order is canceled before equipment has been ordered from the manufacturer, the deposit may be refundable, less any costs already incurred by The Lift Man.
Once equipment has been ordered, manufactured, shipped, modified, or otherwise committed specifically for the customer’s project, some or all of the deposit may become non-refundable.
For custom-manufactured or special-order equipment, deposits are non-refundable once the order has been submitted to the manufacturer.
Service & Repair Charges
Diagnostic fees, service-call charges, travel charges, and labor charges are non-refundable once the service has been performed.
Replacement parts that have been installed are generally non-returnable. Defective parts may be covered by the applicable manufacturer’s warranty.
Defective or Damaged Products
If a product arrives damaged or appears to have a manufacturing defect, please contact The Lift Man as soon as possible.
We will work with you and the manufacturer, when applicable, to determine whether the product qualifies for repair, replacement, or warranty service.
Manufacturer warranty terms and conditions may apply.
Refund Processing
When a refund is approved, it will generally be issued to the original method of payment. Processing times may vary depending on the payment provider or financial institution.
Original shipping, delivery, installation, service, and other labor charges are not refundable unless otherwise determined by The Lift Man or required by law.
Contact Us
Questions regarding a return, cancellation, or refund should be directed to The Lift Man before returning any product.
The Lift Man, LLC
Indianapolis, Indiana
Website: theliftman.com
Products should not be shipped or returned to The Lift Man without prior authorization.